Technology Shifts

Technology Purchasing Authority

C-level

+10%

increase from 2021

IT

+3%

increase from 2021

LoB

-2%

decrease from 2021

Buying committee

-9%

decrease from 2021

Top Focus Areas

Standardizing business processes

Automation

Dashboards/
analytics

Integration

Transitioning from manual to digital processes

Investment in SAP

Hover to reveal percentages

52%

Making more investments

39%

Keeping the same level of investments

8%

Making fewer investments 

Buying committees showed the largest increase in technology purchasing authority from 2020.

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Our research found that C-level executives showed the largest increase in technology purchasing authority from 2020.
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Download these insights on technology shifts to share with your organization as it navigates the SAP ecosystem.

Technology Challenges

Top Issues Among SAP Customers

Integration issues
Integration Issues

28%

Data errors spreading

17%

Incompatibilities between SAP and non-SAP applications

17%

Unable to keep up with new technologies
Maintaining knowledgable staff/turnover
Maintaining knowledgable staff/turnover

40%

Losing valuable internal expertise

30%

New recruits lack needed skills too difficult to find

25%

Unable to progress with new initiatives
Budget challenges
Budget challenges

53%

Funding constraints

27%

Doing more with less

15%

Budget allocated to responding to COVID-19-related issues
“Our SAP environment is a virtual silo with greatly inhibited capability to integrate with several other enterprise solutions owned by our organization.”
–SAP customer

Top Skill Set Gaps At Organizations

SAP S/4HANA expertise

Optimizing emerging technologies (IoT, RPA, AI/ML)

Cloud integration/migration

Data science/analytics

How Organizations Improve Employee Skill Sets

Hover to reveal percentages

54%

Hiring consultants/temporary staff for expertise

Hiring consultants/
temporary staff for expertise

44%

SAP training

39%

Partners providing expertise

38%

Hiring permanent staff for expertise

36%

ASUG

Impact of COVID-19 on Operations

Delaying planned initiatives

Planning/starting new initatives

Cancelled planned initiatives

Not sure

Proceeding with planned initiatives
normally despite COVID-19

Proceeding with planned initiatives
normally despite COVID-19

Delaying planned initiatives

Planning/starting new initatives

Cancelled planned initiatives

Not sure

Share what obstacles your SAP peers face as they navigate technology challenges and changes.

The Journey to the Cloud

SAP Environments

Private cloud

Private cloud

 

+6%

increase from 2020

Third-party public cloud

Third-party public cloud

 

+4%

increase from 2020

Partner-managed cloud

Partner-managed cloud

 

+4%

increase from 2020

Hybrid on-premise solution

Hybrid on-premise solution

+2%

increase from 2020

On-premise

On-premise

 

-13%

decrease from 2020

Plans for Moving to the Cloud

Hover to reveal percentages

37%

Using a hybrid of on-premise and cloud

20%

Moving all systems/workloads to the cloud

12%

Planning to keep systems/workloads on-premises

30%

Unsure at this time

Top Cloud Migration Challenges

Data migration

Cost concerns

Integration of on-premises and cloud-based systems

Lack of in-house knowledge to manage migration

Security issues/risks

Get your organization up to speed on SAP customer cloud journeys by sharing this data.

SAP S/4HANA Migrations

SAP S/4HANA Implementation Plans

23%

more than two years from now

16%

within seven to 24 months

3%

will move within the next six months

44%

are live/started to move

3%

are not considering a move

12%

have plans on hold 

Top Ways Organizations Find SAP S/4HANA Skills

Permanent staff who learned SAP 4/HANA on the job

Independent consultants/temporary staff with SAP 4/HANA skills

Independent consultants/
temporary staff with SAP 4/HANA skills

Implementation partner

Permanent staff who possessed SAP 4/HANA skills

When is your organization migrating to SAP S/4HANA?

More than

two years

Within

24 months

In six

months

Are live/

started to move

More than

two years

Within

24 months

In six

months

Are live/

started to move

Not

moving

Plans

on hold

Not

moving

Plans

on hold

Share SAP customers’ SAP S/4HANA migration plans with your organization.