The State of Integration
SAP Customer Integration Plans
55%
Increase
28%
Stay the same
5%
Decrease
12%
Don’t know/not sure
Integration Strategy Breakdown
42%
Have a strategy
18%
Do not have a strategy
39%
Still planning
1%
No plans for integration
of SAP customers are somewhat to extremely involved in integration projects
Types of Integrations at Organizations
77%
SAP to non-SAP applications
76%
SAP to SAP applications
51%
Non-SAP to non-SAP applications
Our research found that more than half SAP customers (55%) will increase integration planning in the coming year.
Our research found that more than half SAP customers (55%) will increase integration planning in the coming year.
Discover how organizations are embracing integration.
Integration Benefits
Benefits Received by SAP Customers
63%
Improved use of
data and analytics
54%
Streamlined business
processes
41%
Better application
adoption and use
33%
Intelligence to drive
business decisions
32%
Increased
collaboration
Top Integration Challenges
Lack of internal skills/resources
37%
Data inconsistencies
33%
Budget constraints
32%
Unable to keep up with new technologies to integrate new and old systems
29%
Incompatibilities between SAP and non-SAP applications
28%
Security concerns
28%
Satisfaction with SAP Integration Suite
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80%
Very satisfied/satisfied
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15%
Neither satisfied nor dissatisfied
5%
Unable to assess satisfaction at this time
Share the top integration benefits received by SAP customers.
Integration Staffing and Planning
Staffing for Integrations at Organizations
59%
Hire consultants who are experts in integration
Hire consultants
who are experts in
integration
55%
Work with third
parties who support
integration projects
Work with third parties who support integration projects
52%
Building these skills among existing staff
50%
Have recognized
integration experts
on staff
Have recognized integration experts on staff
44%
Work with SAP
Participants in Integration Buying Decisions
60%
IT staff
41%
C-levels
40%
Buying committee
38%
LoB staff
Top Business Cases for Integration
#1
Enhanced functionality/
performance
#2
Standardization of
processes
#3
To future-proof the
organization
#4
More ROI
Factors for Selecting Integration Providers
35%
Ease of integration
with other systems
33%
Scalability of
solutions
29%
Global capabilities
27%
Fair pricing
27%
Level of expertise
Explore how SAP customers get their organizations ready for integration.
Integration Best Practices
Top Ways to Support Integrations
#1
Relying on tools from
technology companies
like SAP
#2
Source all data elements
and create governance
and security
#3
Include the
right people
#4
Implement in
phases and go
process by process
Best Ways to Leverage Integrations
Relying on tools from
technology companies
like SAP
Internal alignment of integration strategies
Advanced integration knowledge
Advanced integration knowledge
Standardized solutions and APIs
High quality
integration tools
High quality integration tools
Completeness of
integration tools
Integration Optimization for Innovations like AI and Automation
25%
Not fully
optimized
40%
25%
optimized
36%
not sure
40%
25%
Fully optimized
Not fully
optimized
36%
Don't know/
not sure
40%
Fully optimized
36%
Don't know/
not sure
25%
Not fully
optimized
25%
Not fully
optimized
40%
Fully optimized
36%
Don't know/
not sure
Barriers to optimizing:
Lack of
knowledge and/or
skills of systems
Issues with
organizational
structure
Lack of standardization and agility and too much complexity
Our research found that the top way SAP customers support integration projects is by relying on tools from technology companies like SAP.
Our research found that the top way SAP customers support integration projects is by relying on tools from technology companies like SAP.
Share integration best practices with your organization.
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